Privacy Policy
Last updated: this is a draft policy for pre-launch review. Replace with counsel-approved text before publishing publicly.
This Privacy Policy describes how Hafy ("Hafy," "we," "us") collects, uses, and shares information when you use the Hafy homeowner app or the Hafy Business provider app or join the launch waitlist on our marketing website (together, the "Services").
Information we collect
- Account information: name, email address, phone number, and password.
- Waitlist information: the email address and selected homeowner or service-provider role you submit through
/api/subscribe. - Profile information: profile photo, and for providers, business details, service catalog, availability, and verification documents (identity documents and professional certifications).
- Job information: job requests, descriptions, photos, addresses, messages between homeowners and providers, quotes, and reviews.
- Location information: an address or GPS coordinates you provide to identify where a job takes place.
- Payment information: payment method details are processed by our payment provider; Hafy does not store full card numbers.
- Device and usage information: basic diagnostic and usage data to keep the Services reliable and secure.
How we use information
- To connect homeowners with providers and operate the booking, messaging, quoting, and payment flow.
- To verify provider identity and credentials before a profile can receive job requests.
- To process payments, hold funds in escrow, and release them once a job is confirmed complete.
- To provide customer support and investigate safety reports.
- To send service-related notifications (for example, a new offer, message, or booking update).
- To send launch notifications and segment the waitlist by intended audience.
- To maintain the security, integrity, and reliability of the Services.
How information is shared
Job details, messages, and review content are shared between the homeowner and provider involved in a given job so the two parties can coordinate. We share information with service providers who help us operate the platform (for example, payment processing and cloud hosting), including when they process waitlist information on our behalf, and we may disclose information if required by law or to protect the safety of our users.
We do not sell your personal information.
Your choices
You can review and update your profile information from within the app at any time, and you can request deletion of your account or waitlist entry by contacting support@hafy.app. Certain records (such as completed transaction history) may be retained as required for legal, accounting, or dispute-resolution purposes.
Data retention
We retain information for as long as your account is active, you remain on the waitlist, or as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements.
Children's privacy
The Services are not directed to children, and we do not knowingly collect information from children.
Changes to this policy
We may update this Privacy Policy from time to time. Material changes will be reflected by updating the date at the top of this page.
Contact us
Questions about this policy can be sent to privacy@hafy.app.